Legal · Updated
SMS Terms
How Akili uses text messages, and how to stop them. One-time passcodes only — never marketing.
This is the authoritative version of this document for Akili, operated by Ntegral Inc. It applies to the Akili marketing site at akili.io and to the Akili application at app.akili.io.
Program description
What we text
Akili sends text messages for one purpose: delivering a one-time passcode when you enable or use two-factor authentication, verify your mobile number, or reset your password by phone. We do not send marketing or promotional texts under this program.
Program name
Akili account verification, also referred to as the Akili Security Messaging Program, operated by Ntegral Inc.
How you opt in
You opt in by entering your mobile number under Settings → Account & security → Two-factor authentication in your Akili account, and ticking the consent box. The box is unchecked by default, is separate from accepting the Terms and Conditions, and consent to receive messages is not a condition of using Akili. The box reads: “I agree to receive one-time passcodes by SMS from Akili. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help.”
Message frequency
Message frequency varies — one message per sign-in, enrollment, verification, or password-reset attempt.
Rates, opt-out, and help
Message and data rates
Message and data rates may apply, according to your mobile carrier's plan.
Opt out
Reply STOP to any message to stop receiving texts, or remove your number under Settings → Account & security. After opting out you will not receive further texts unless you enroll again. Opting out may prevent certain phone-based authentication features from working until you re-enroll.
Help
Reply HELP to any message, or email support@ntegral.com.
Carriers and privacy
Carrier liability
Carriers are not liable for delayed or undelivered messages.
Your number
Mobile numbers collected for authentication are used only to deliver one-time passcodes. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes — see the Privacy Policy.
Questions? Email support@ntegral.com. See also the Privacy Policy and Terms and Conditions. A public reproduction of the opt-in screen is published at akili.io/guides/sms-opt-in.